Le Soulier Terms and Conditions of Service

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEBSITE (THIS "SITE"). By using this Site, you agree to these terms of use. Le Soulier Ltd. reserves the right, at any time, to modify, alter or update these terms of use, and you agree to be bound by such modifications, alterations or updates on subsequent visits.



  1. "Le Soulier" means Le Soulier Ltd
  2. "The Client" means the person who buys or agrees to buy the bespoke service to be applied to the Client's own shoes.


Placing Your Order

By placing an order to Le Soulier you make a request to use the bespoke service and agree to the Terms and Conditions of Service.

Le Soulier offers a unique, bespoke and personal hand painted service. Should the Client wish to place an order with Le Soulier, Le Soulier will then discuss with the Client by phone or by email the Client’s exact individual requirements, from here details will be confirmed in writing.

Le Soulier will confirm in writing each order placed, notifying the Client of price (excluding final delivery cost) and time scale. Time scale is defined as the period of time taken from receipt of the clients shoes to the date Le Soulier despatches the completed shoes. Also included in the written confirmation will be a design brief outlining the provision of bespoke hand painted work to be carried out as per the Client’s requests.

Prior to commencing work on the Clients own shoe’s, a full colour design illustration will be created to help give an insight as to how the Client can expect their completed shoes to look. This illustration is an artist’s impression only and therefore could be subject to change without prior notice should Le Soulier deem necessary. Should the Client not be satisfied with the design illustration upon receipt, the Client must make this known immediately in writing prior to the commencement of the hand painted service being carried out on the Clients own shoes. Please note that the client must send their shoes to Le Soulier before any bespoke design illustrations can be drawn up. Should the client change their mind just prior to the commencement of the hand painted work and wish to have their shoes returned to them after receiving the bespoke illustration, a £50.00 design fee will become payable.

Full payment through PayPal or by cheque must be made prior to despatch of the client’s completed shoes. Postage is extra and will be added to the final invoice which will be sent prior to the despatch of the Client’s shoes.


Client’s Responsibilities

The Client accepts responsibility for full postal payment from and to the Client’s address, this applies worldwide.

The Client accepts responsibility for packaging the Client’s shoes in a suitable manner to prevent the likelihood of damage to the Client’s shoes whilst in postal transit to the premises of Le Soulier.

The Client agrees not to post or transmit to the website or Facebook page any material which:

  1. is threatening, abusive, discriminatory, liable to incite hatred, is in breech of confidence or privacy.
  2. Violates or infringes the copyrights, trade secrets, or other proprietary rights of any person.


Delivery of completed shoes

Le Soulier shall not be bound to deliver the shoes until the Client has paid in full. Cheques must be cleared for payment before delivery can be made.

Le Soulier will contact the Client to confirm the delivery address once the shoes are ready. Shoes will be delivered to the address agreed. Should no-one be available to take delivery of the clients shoes, the carrier may leave a collection card.

Whilst every effort is made to despatch the shoes within the time stated, Le Soulier accepts no responsibility for delays caused by postal strikes, public or bank holidays.

Le Soulier accepts no responsibility for the safe arrival of the Client's own shoes to premises 46, Cromer Road, Branksome, Poole, Dorset, BH12 1NE, United Kingdom and therefore strongly recommends that appropriate postal insurance be taken out.

Each pair of completed shoes will be sent ‘Recorded Special Delivery’ within the United Kingdom. Postal Courier Service will be used outside of the UK.

Le Soulier reminds the Client that they should wear their bespoke shoes with care due to the nature of the delicate hand painted design and that the bride be cautious when walking through snow, water , dirty, dusty or muddy conditions.


Le Soulier’s Responsibilities

Le Soulier accepts full responsibility for the care of the Client's shoes once on the premises of Le Soulier provided that the shoes have been delivered without transit damage.

Le Soulier does not accept responsibility for damage to the Client's shoes which occur in transit. Should damage be evident on delivery to the premises of Le Soulier, the Client will be contacted immediately and informed. The Client will then be solely responsible for liaising with the delivery service for suitable resolution of the matter.

Le Soulier accepts no responsibility, liability or care for shoes once they have left the premises.


Securing and storing clients personal information

Any personal information which is collected by Le Soulier will be used and disclosed only to provide the Client with the service they have requested.

Le Soulier will not at any time or circumstance disclose the Client's information to a third party.


Design Property and Copyright

All Le Soulier photographic material, images, design illustration and bespoke designs during the design and production phases of the Client's bespoke service remain the copyright and property of Le Soulier. No such photographic material, images, design illustration and bespoke designs may be reproduced in any format by any person for whatever purpose without the consent of Le Soulier.

Le Soulier is free to use any photographic material, images, design illustrations and bespoke designs created during the design and production phases of the Client's bespoke service for whatever purpose including the uploading of any such material to the Le Soulier company website or social media pages for commercial or non-commercial use.


The posting of Links to the Le Soulier website

You are welcome to link to the website provided you do so tastefully. If Le Soulier feel your link is not in good taste, or is damaging to the service provided, Le Soulier reserves the right to withdraw the link to the website.